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Customer Help

Customer Help

Our happiness team is always here to assist.

Frequently Asked Questions

You can add the product to your cart by clicking on the product you want to buy and clicking the “Add to Cart” button. You can continue to browse the web page with the “Continue Shopping” button or you can continue to your cart page with the “Complete Order” button.

You can select your address by going forward with the “Proceed to Checkout” option on the cart page, and complete your purchase by selecting the option to receive the product and pay from the delivery details.

Credit Card is Wire Transfer/EFT.

You can complete your payment transactions by following the steps below according to the payment method you have chosen.

Credit Card: You can choose the credit card payment method and click the “Continue” button. Before you complete your shopping, you will be directed to the page with the full summary of your order. If you approve, your purchase is complete.

Money Order/EFT: You must enter “B.C.E. Kaucuk ve Metal San. Tic. Ltd. Şti.” in the name of the recipient, and your 5-digit “ORDER NUMBER” in the explanation part for the money order/EFT you will make. Payment must be completed within 24 hours after the order is placed. BCE Parts reserves the right to cancel orders that are not paid within 24 hours.

You can follow the current status of your order in the “My Orders” field under the “My Account” menu.

bceparts.com Membership

When you become a member of bceparts.com, you can easily view all your orders from the ‘My Account’ menu. You won’t have to re-enter your information for each order.

After clicking on the ‘Human Icon‘ at the top of the bceparts.com page, you can complete the membership process by clicking the ‘Register‘ button and filling out the form. You will need to fill in the requested information completely and set a unique password for yourself.

You cannot place an order on our website without being a member.

Order Creation / Tracking / Cancellation

You can add the product to your cart by clicking on the product you want to buy and clicking the “Add to Cart” button. You can continue to browse the web page with the “Continue Shopping” button or you can continue to your cart page with the “Complete Order” button.

You can select your address by going forward with the “Proceed to Checkout” option on the cart page, and complete your purchase by selecting the option to receive the product and pay from the delivery details.

Credit Card is Wire Transfer/EFT.

You can complete your payment transactions by following the steps below according to the payment method you have chosen.

Credit Card: You can choose the credit card payment method and click the “Continue” button. Before you complete your shopping, you will be directed to the page with the full summary of your order. If you approve, your purchase is complete.

Money Order/EFT: You must enter “B.C.E. Kaucuk ve Metal San. Tic. Ltd. Şti.” in the name of the recipient, and your 5-digit “ORDER NUMBER” in the explanation part for the money order/EFT you will make. Payment must be completed within 24 hours after the order is placed. BCE Parts reserves the right to cancel orders that are not paid within 24 hours.

You can follow the current status of your order in the “My Orders” field under the “My Account” menu.

You can send your request by calling us or by e-mail for the cancellation of your orders that have not yet been delivered to the cargo.

Since your order cannot be canceled if your product has been shipped, you must send it back without receiving it when the cargo reaches you.

Within 3 working days, the “product price” will be refunded to you according to your payment method.
* The reflection of your payment to your account differs according to the processing times of the banks.

Shipping / Delivery

Your product will be shipped within 2 business days after your order is confirmed.

Your order will be delivered within the delivery time determined by DHL.

You can update your delivery / billing address information while placing your order. Address changes are not made after your order is completed.

Your invoice will be sent to your e-mail address as an e-invoice within 7 working days on average after the invoice of your order purchased from our website is shipped. For this reason, make sure you enter your e-mail address correctly while shopping.

You can create a record by calling us (+90 224 482 4400). You will be contacted in a short time after providing the necessary controls.

Yes, the shipping fee is reflected in your shopping cart.

Worldwide shipping

We bring our products to customers all over the world.

Excellent Service

BCE Parts aims at the best service policy at every stage.

Wide Product Range

We are increasing our product range day by day.

Secure Payment

We work with the most up-to-date payment systems.